Staff Management: Thriving on Feedback

When you open yourself up to receiving feedback from your staff, you're sending a clear message to them that their thoughts and input matter, allowing you to cultivate positive relationships with them.

In order to get consistent feedback that you can thrive on, it's important to have systems in place to help you collect, digest, and respond to feedback. Common tools that you can consider incorporating into your "feedback system" include suggestion boxes, feedback forms, regular one-on-one meetings, and, of course, regular direct and honest feedback when there are issues that need to be resolved.

Handling the feedback you receive:

• Refrain from defensive reactions
• Remember that the way people communicate often has more to do with them than it does with you
• Respect confidentiality
• Model the process from top down

Establish a feedback system:

• Educate your staff about the feedback tools you use
• Inform staff on what happens next
• Take action on the feedback you receive. 

Source: www.ccie.com